Refund policy

Returns and refunds

We do not offer voluntary change-of-mind returns or exchanges beyond the rights required by applicable law. This includes a change of preference or a correctly supplied size that does not fit. Nothing in this policy limits your statutory cancellation rights or remedies for faulty, damaged, incorrect or misdescribed goods.

Contact us

To report an issue or exercise a cancellation right, contact us through our Contact page with your name, order number or other proof of purchase, and a description of your request. For product problems, photos can help us resolve the issue. We will provide return instructions and the appropriate return address. Please do not send goods to the supplier or to the address on the shipping label unless we instruct you to do so. A valid statutory cancellation does not depend on our prior approval.

Faulty, damaged, incorrect or missing goods

Please contact us as soon as you notice a problem. We will provide the refund, repair, replacement or other remedy required by applicable law and cover necessary return costs for faulty, damaged, incorrect or misdescribed goods. Our supplier's claim deadlines do not limit your legal rights. If we agree that no physical return is needed, we will tell you.

United Kingdom and European Union cancellation rights

For ordinary goods purchased online and delivered to the UK or EU, you generally have the right to cancel without giving a reason within 14 days after you, or a person you nominate other than the carrier, receives the goods. For a single order delivered in separate parts, the period normally starts when the last item is received. You may also notify us of cancellation before delivery.

To cancel, send a clear statement through our Contact page before the cancellation period expires. You may use this wording, but it is not required: “I hereby cancel my contract for the following goods: [goods and order number]. Ordered on: [date]. Received on: [date]. Customer name: [name]. Customer address: [address]. Date: [date].”

After notifying us, send the goods back within 14 days unless we arrange collection or waive the return. You pay the direct cost of a change-of-mind return, except where the law requires us to pay or we agree otherwise. There is no restocking fee for statutory cancellations.

You may inspect and handle the goods as you reasonably would in a shop. Original packaging is helpful but is not an absolute condition of your statutory cancellation right. Where permitted by law, we may deduct for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

We will reimburse the payments due, including the cost of our least expensive standard delivery option, without undue delay and no later than 14 days after being informed of your cancellation. Unless we offer to collect the goods, we may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever is earlier. We use the original payment method unless you expressly agree otherwise and incur no fees. Your bank may need additional time to display the payment.

Other mandatory rights

Any additional or longer rights under applicable consumer law remain in force. This policy does not exclude legal guarantees, rights relating to non-delivery, or remedies that cannot legally be waived.